Tajweed Scholars policy
Refund Policy
Effective date: 2 August 2026
This policy explains what happens if a class is missed — by the student, the teacher, or due to a scheduling issue on our end — and how refunds are handled for paid plans.
Your 3 Trial Classes Are Always Free
All three trial classes are completely free, with no payment details collected to book them. Because they are never billed, there is nothing to refund for a trial class.
How Paid Plans Work
Once you enrol, your monthly plan is billed in advance of that cycle's classes. Because you're paying for an ongoing plan rather than pre-purchased individual sessions, refunds are handled at the plan level rather than as an automatic per-class request.
If a Class Is Missed by the Student
If a scheduled class is missed without the required notice (at least 24 hours for Kids Quran Classes and any student under 18, or at least 4 hours for Adult Quran Classes), that class is not automatically refunded or credited. If you reschedule within the notice window, the class is moved at no penalty and no loss of credit — see our Reschedule & Make-Up Class Policy for the full process.
If a Class Is Missed Because of Us
If a scheduled class doesn't happen because of a technical issue on our side, or because your assigned teacher is unavailable and no substitute could be arranged, you are never simply left to lose that class. We will always reschedule it or credit it to your account. You are never charged for a class that Tajweed Scholars or your teacher failed to deliver.
Pausing or Cancelling
You may pause your subscription for travel, Ramadan restructuring, or personal circumstances without losing your level placement or, wherever possible, your teacher — no charge is billed during an approved pause. If you cancel mid-cycle, you will not be billed for the following cycle. We do not offer partial-month refunds for a cycle already in progress, except where a class was missed because of us (see above).
How a Refund Is Issued
Approved refunds are processed within 7–14 business days of approval, through the original payment route where possible, or another agreed transfer method.
Contact and Escalation
Refund, credit, or missed-class questions can be sent to accounts@tajweedscholars.com or raised through our official WhatsApp channel as soon as possible after the affected class. Unresolved concerns are escalated to the Tajweed Scholars Operations Lead. Nothing in this policy limits your statutory consumer refund rights under the law of your own country.